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Who We Are

As an integral partner in the Virginia Tech educational experience, the synergy of the various operational management units within Enrollment Management serve to lead, to support, and to provide quality service to the university.

Dr. Luisa M. Havens Gerardo became Vice Provost for Enrollment Management at Virginia Tech on August 1, 2017. Prior to Virginia Tech, she served as the Vice President for Enrollment Management and Services at Florida International University (FIU). She began her career as a student recruiter at her Alma Mater, the University of Idaho. In addition, she has served in leadership roles in the areas of admissions, recruitment, registration, international admissions, graduate admissions, financial aid, and enrollment services.  

Dr. Havens was recently elected President-Elect for AACRAO (American Association of Collegiate Registrars and Admissions Officers) and also served as Vice President for Access and Equity from 2010 to 2013 for AACRAO and is an institutional delegate to the College Board.

Originally from Honduras, she holds a BS degree in Radio and TV production, a Master's degree in Resource Recreation and Tourism and a Ph.D.in Education with an emphasis in Higher Education Administration from the University of Idaho.

Throughout her career, Dr. Havens has worked with diverse, underrepresented and/or at-risk populations. Such experiences contributed to her doctoral research focus culminating in her doctoral dissertation titled “Academic integration and self-efficacy: An exploratory study of at-risk student persistence”. In her role at FIU and previously at the University of Texas at El Paso (UTEP), both Hispanic Serving Institutions with strong commitment to access and student success, she diligently worked on initiatives aimed at serving transfer students, military veterans, low socioeconomic status (SES) populations and first generation college students.

Dr. Havens frequently presents at local, regional and national forums on varied topics such as applying strategic enrollment management practices at urban universities, process reengineering in enrollment services, staff development and training and leadership/management development.

Juan Espinoza
Associate Vice Provost for Enrollment and Degree Management and Director of Admissions
540-231-6267
juespino@vt.edu

Karen Eley Sanders
Associate Vice Provost for College Access Collaborative
540-231-5499
kasande1@vt.edu

Rick Sparks
University Registrar and Associate Vice Provost for Learning Systems Innovation and Effectiveness
540-231-7951
rasparks@vt.edu

Beth Armstrong
Director of University Scholarships and Financial Aid
540-231-7197
beth1@vt.edu

Bennu Guntoro
Data Analyst for Research and Analysis
540-231-5682
bguntoro@vt.edu

 

Partnerships

Enrollment Management collaborates with many areas across the university including academic colleges and departments, the Graduate School, the Office of Institutional Research and Effectiveness, University Bursar, Student Success Center, Facilities, Athletics, International Programs, and Global Education. The expansive involvement of Enrollment Management leaders and staff in university committees and governance speak to our unit’s dedication to university wide input in our services. In each academic year, every reporting area is tasked with the goal of continuous improvement to align with the university’s goals of student success in the path to graduation and to increase opportunities for efficiencies and collaboration with our university partners.